General inquiries
Questions about the product, your account, billing, or anything else.
hello@echowave.ioContact
Talk to the team
We are a small team and we read every message. Email is the fastest way to reach us, and we reply within 24 business hours.
Business and partnerships
Partnership proposals, integrations, and enterprise inquiries.
business@echowave.ioSupport center
Guides, how-tos, and answers to common questions about using EchoWave.
Browse help articlesA reply within 24 business hours
Every message gets a response. Premium and Business subscribers get priority for urgent technical issues.
Answered by the people who build EchoWave
No outsourced support desk. Your message goes to the team that ships the product.
Email only, on purpose
We do not run a phone line or live chat. Written answers are clearer, and they keep a record you can come back to.
Account tasks are self-service
You can update your details, manage or cancel your subscription, and delete your account with all its data yourself. No email required.
Company details
EchoWave is operated by Lemon Vault LLC, a company registered in the United States.
EchoWave, Lemon Vault LLC500 4th St NW Suite 102/1985
Albuquerque, NM 87102, USA
Found a security issue?
We welcome reports from security researchers. Our security.txt includes a PGP key for encrypted reports.
Read our security pageFrequently asked questions
Can't find what you're looking for? Email us at hello@echowave.io.
- How quickly will I receive a response?
- We respond to every inquiry within 24 business hours. Premium and Business plan subscribers receive priority support for urgent technical issues.
- Do you offer phone support?
- No. We provide support by email and through the help center. Written answers are easier to act on and easier to share with the engineer who fixes the problem.
- How do I report a bug or issue with the app?
- Email hello@echowave.io with your account email, a description of what happened, the steps to reproduce it, and a screenshot or screen recording if you have one.
- How do I manage my subscription, account, or data?
- That is all self-service. From your account page you can update your details, manage or cancel your subscription, and delete your account and its data. Our privacy policy and security page explain how we protect your data.
- Do you offer enterprise or partnership solutions?
- Yes. For custom integrations, white-labelling, or partnership inquiries, email business@echowave.io with details about your requirements.
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